You may cancel services at any time, though we reserve the right to cancel or modify services.
Our staff is trained in the proper use of all cleaning products and equipment. We ask clients to provide cleaning supplies and equipment, though we can use our own upon request. Please contact us ahead of time.
We guarantee professional conduct: no smoking, TV watching, or personal phone calls during cleaning sessions.

While we will strive to adhere to your scheduled cleaning date, we reserve the right to reschedule due to inclement weather.

Satisfaction Guarantee: If you’re not completely satisfied, please inform us within 24 hours, and we’ll correct the issue at no extra cost.
Quality Assurance: Each team is led by a supervisor, and we follow up regularly to ensure you’re happy with our service.

Security & Access
Most clients provide keys or access codes. If not, alternative entry methods can be arranged on the day of service.
We prioritize your security: doors are locked during cleaning, and we don’t allow access to anyone unfamiliar.

Payment
Payment is due on the day of service. We accept cash, checks, and credit cards. A $35 fee will apply for returned checks.

Cleaning Service Times
For hourly jobs, we charge from arrival (including setup time) to completion (including packing up).
We reserve the right to adjust rates if the time to clean significantly differs from the original quote.

Cancellations & Lockout Fees
Cancellations made after noon the day before service will incur a $35 fee. For Monday appointments, please notify us by noon on Friday.
If we cannot access your home and don’t have a key on file, the $35 fee applies.

Extra Requests
Special tasks (e.g., post-construction cleaning, fridge cleaning, etc.) should be requested in advance to allow us to allocate the necessary time.
Prices may be adjusted based on the complexity or time required.

Damages & Accidents
While we handle your property with care, accidents can happen. If something is damaged, we will notify you immediately and discuss a course of action.
We are not responsible for damage due to faulty installation or pre-existing conditions (e.g., broken blinds, loose tiles, etc.).
For sentimental or valuable items, please store them out of harm’s way or inform us not to clean them.

Pets & Plants
Let us know if you have pets, and we’ll be happy to clean around them. Please secure aggressive pets.
We can’t maintain plants, so please ensure they’re well cared for before our arrival.

What We Don’t Clean
We don’t clean areas with bodily fluids, pet accidents, or seasonal insect infestations.
Our team cannot climb higher than a step stool, move heavy furniture with electronics, or clean outside of your home.

Hiring Our Staff
We ask that you do not hire our staff directly. We invest significant resources into training, and all staff have signed a non-compete agreement.

Tips
While not required, tips are appreciated and shared among the cleaning team. Cash gratuities are preferred, though you can add tips to your payment (not on credit card transactions).

Weather & Holidays
In case of severe weather, we may need to reschedule your service for safety reasons.
We do not provide services on major holidays, including New Year’s Day, Christmas, Thanksgiving, and others. We’ll contact you in advance to arrange a new cleaning date.